Returns & Exchanges
We want you to love your creative projects, which is why we offer a 30-day return window for all unused and unopened needlework kits. If your materials are not exactly what you expected, we are happy to provide a full refund or exchange to ensure your stitching journey is a success.
Initiate Your Return
Contact our support team with your order number and the reason for your return to receive a Return Authorization and a prepaid shipping label.
Prepare the Package
Place the unused needlework kit, including all threads, needles, and patterns, back into its original packaging to ensure it stays protected during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location or schedule a home pickup.
Receive Your Refund
Once our team inspects the returned kit to confirm all components are present, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing